Production Support, as a domain, calls for a unique blend of maturity, experience and technical finesse in its knowledge resources. The domain, moreover, requires technically versatile product experts who can respond quickly and with the minimum turnaround time to customer queries. Globsyn has a 24x7, fully equipped with the relevant technology tools and communication facilities, Production Support Centre (GPSC) that is manned by highly experienced professionals.

We have over the years built a huge knowledge repository on legacy applications, tools and utilities. We believe in building close client relationships that brings business value to both partners than just treating each client on a transactional business mode. This philosophy is the pivot of our Production Support Services as with all our other products and services. Globsyn InfoTech’s Production Support delivers the right help right away.

Our Services


Bundled Development and Upgrade Assistance

Not every support issue is cut-and-dry. Regardless of whether it's a bug or an implementation issue with your running application, the problem simply needs to be resolved. Globsyn Infotech support is available to aid you in the development, deployment, and optimization of your applications and moreover, you can also utilize us to assist you with future upgrades.

Attractive Pricing

Our support pricing is based on a per-application model - unlike per-CPU or per-server pricing offered by most commercial software vendors. Therefore, your pricing remains constant even as your production deployment grows.

Multiple Support Plan Options

Not all support needs are the same. We offer several different Production Support plans - from multiple named applications support and 2 hour response times down to a single named application with 24 hour response times. Choose the support plan that best suits your business and organization needs.

Indemnification

We will indemnify and defend our Production Support customers from threatened or pending legal action alleging that Globsyn Infotech infringes a valid patent or copyright. This mitigates the risk of entrusting your enterprise applications to open source.

Production Support Methodology

Production Support, as a domain, calls for a unique blend of maturity, experience and technical finesse in its knowledge resources. Moreover it calls for technically versatile product experts who can respond quickly and with the minimum turnaround time to customer queries. Globsyn has built its support services based on these ground level realities.

Globsyn Production Support Services provides:

  • Team of experts with a command over the products for which the support is provided
  • Competency in software development, deployment and constant up gradation of applications
  • SLA based troubleshooting with identified escalation routines

The Production Support Team


We understand 'Time' & 'Job' are the most critical components of Production Support. Thus, the Production Support team is sub-divided into individual 'competency' teams based specific areas of delivery, ensuring high levels of QoS to our clients. The teams are categorized into: Call Takers: A 24x7x365 group, which attends to all client calls and routes them to the core-support team. This ensures that at any given point of time, a dedicated resource is available to attend to any client query Core-Support Team: Provides the actual solution to the problem of the client Consultancy Support Team: Development and other IT professionals, used as consultants to the Core-Support team in the problem resolution process. The blended Delivery Model not only transfers a competitive cost advantage to our clients but also ensures that every phase of the project is controlled and managed. Globsyn also provides Onsite Consulting Services at client site for a diverse range of client needs on a wide variety of platforms, and environments. This helps to alleviate costs and time associated with hiring (and managing) human resources, as well as significantly control the cost of human capital.